At The Manila Hotel, I handle room reservations using Opera Cloud and Opera V5, including bookings, cancellations, and modifications.
I process OTA bookings through Expedia, Booking.com, Agoda, Ctrip, MG Holidays, and UniOrient, and respond to guest inquiries by phone and email.
I also arrange guest transportation and coordinate group bookings through rooming lists. I punch list premium suite rooms to help ensure they’re ready for guests.
Before becoming a Reservation Officer, I trained at The Manila Hotel, where I booked rooms, coordinated reservations with the Front Office Department, and handled rooming lists and hotel calls. I hold a Bachelor of Science in Tourism Management and an NC III in Events Management Services.
