ANAkosua Naana
@akosuanaana
Experienced insurance professional specializing in underwriting, claims, and reinsurance.
GhanaWhat I'm looking for
I am an insurance professional with over ten years' experience in the Ghanaian insurance sector, focused on underwriting, policy administration, claims management and reinsurance. I have a strong track record evaluating high volumes of applications, assessing risk, ensuring regulatory compliance, and optimizing reinsurance to manage company exposure.
Throughout my career at Ghana Life Insurance Company Limited I progressed from records and new business roles to policy administration and customer service, resolving complex claims, generating actionable reports, and improving operational efficiency. I hold an Applied Diploma in Insurance Studies and a BA in French and Psychology, and I deliver accurate, timely service while prioritizing client satisfaction and sound risk management.
Experience
Work history, roles, and key accomplishments
Policy Administration & Customer Service Officer
Ghana Life Insurance Company Limited
Aug 2022 - Present (3 years 2 months)
Resolved complex customer inquiries and claims, analyzed and processed diverse claims types, and generated detailed claims activity reports to inform management decisions.
New Business & Reinsurance Officer
Ghana Life Insurance Company Limited
Jan 2014 - Jul 2022 (8 years 6 months)
Evaluated and processed high volumes of insurance applications ensuring compliance with underwriting guidelines and optimized risk exposure by managing reinsurance for sums assured.
Records Clerk
Ghana Life Insurance Company Limited
May 2012 - Dec 2013 (1 year 7 months)
Organized and maintained accurate policyholder records and efficiently retrieved files to support internal operations and processing workflows.
National Service Personnel
Centre for African Wetlands
Sep 2010 - Aug 2011 (11 months)
Managed library resources and assisted clients with information needs as part of national service responsibilities.
Intern
University of Ghana Hospital
Jul 2010 - Sep 2010 (2 months)
Processed health insurance claims and calculated patient expenses to support billing and claims reconciliation during a clinical internship.
Education
Degrees, certifications, and relevant coursework
Ghana Insurance College
Applied Diploma in Insurance Studies, Insurance Studies
2016 - 2016
Completed an Applied Diploma in Insurance Studies focusing on underwriting, reinsurance, and claims management.
UGUniversity of Ghana
Bachelor of Arts, French and Psychology
Earned a Bachelor of Arts in French and Psychology with coursework spanning language studies and psychological theory.
Availability
Location
GhanaAuthorized to work in
Job categories
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