Open to opportunities

Damon Worpole

@damonworpole

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Results-oriented IT professional with expertise in Azure and networking.

United Kingdom

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What I'm looking for

I am looking for a role that challenges my skills and offers growth opportunities in IT infrastructure and cloud technologies.

I am a results-oriented IT professional with five years of experience in optimizing technology systems across various industries, including retail, finance, and construction. My expertise lies in IT infrastructure, particularly in cloud platforms like Azure and device management tools such as Intune. I have a proven track record of exceeding expectations in technical support roles, consistently resolving the highest number of tickets and enhancing customer satisfaction.

Throughout my career, I have successfully managed significant projects, such as the decommissioning of over 150 devices at Dr. Martens and the implementation of robust temporary networks for Higgins Group. My adaptability and quick learning abilities have allowed me to thrive in diverse IT environments, and I take pride in my strong communication skills that facilitate clear technical explanations to clients and colleagues alike.

Experience

Work history, roles, and key accomplishments

Current

2nd Line Technical Operations Engineer

Current

Dr. Martens PLC

Oct 2023 - Present (1 year 7 months)

Responsible for managing technical operations, including the decommissioning of devices and providing 2nd line support. Successfully improved customer satisfaction by resolving a high volume of support tickets and stepped in to assist during staff absences.

Azure ServiceNow Cisco Meraki Intune Bitlocker MFA Device Management

Infrastructure Analyst

Higgins Group

Jun 2022 - Sep 2023 (1 year 3 months)

Led the implementation of temporary networks for construction sites, provided direct technical support to executives, and maintained critical IT infrastructure, enhancing system stability and security.

Azure Cisco Meraki Bitlocker MFA Security Device Management

IT Support Engineer

Foster Denovo

Mar 2020 - Jun 2022 (2 years 3 months)

Managed IT support for the London office, developed an internal SharePoint site to streamline support processes, and upgraded the access control system, ensuring minimal disruption during transitions.

Azure SharePoint Access Control Technical Support Rack Mounted Servers Cloud Platforms ServiceNow Patch Management

Education

Degrees, certifications, and relevant coursework

Microsoft

Azure Administrator AZ-104, Cloud Administration

Currently pursuing Azure Administrator AZ-104 certification, focusing on managing Azure subscriptions and resources.

CompTIA

Azure Fundamentals AZ-900, Cloud Computing

2024 - 2024

Obtained Azure Fundamentals AZ-900 certification, showcasing foundational knowledge of cloud services and how those services are provided with Microsoft Azure.