Open to opportunities

Damola Oriade

@damolaoriade

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Data-driven marketing specialist with a focus on customer retention.

Nigeria

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What I'm looking for

I am looking for a role that allows me to leverage data insights to drive marketing strategies and enhance customer experiences in a dynamic environment.

I am a dedicated professional with extensive experience in service and customer-facing roles, particularly in the telecommunications sector. My journey has equipped me with a strong foundation in data-driven marketing, project management, and technical sales operations. I thrive on improving customer retention and enhancing service delivery through analytical reasoning and effective communication.

Currently, I serve as a Data-Driven Marketing Specialist and Data Protection Analyst at Airtel Nigeria, where I manage integrated marketing campaigns and implement data security measures. My previous roles have honed my skills in optimizing sales processes and providing technical support, ensuring customer satisfaction and operational efficiency. I am passionate about leveraging data insights to drive business growth and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Data-Driven Marketing Specialist

Current

Airtel Nigeria Limited

Sep 2022 - Present (2 years 10 months)

Responsible for project management, end-user support, and executing integrated marketing campaigns. Implemented data security measures and managed KYC terminal distribution to improve customer retention and productivity.

Project Management Data Security Business Analysis Marketing Campaigns Customer Engagement Technical Presentations KYC Reporting

Technical Sales Operations Coordinator

Airtel Nigeria Limited

Oct 2020 - Sep 2022 (1 year 11 months)

Managed technical sales operations by utilizing data analytics to optimize sales processes. Conducted training for sales teams and collaborated with IT to resolve technical issues, enhancing customer experience.

Data Analytics Technical Training CRM Customer Experience Sales Data Analysis Troubleshooting Customer Engagement

Junior IT Project Coordinator

Airtel Nigeria Limited

Nov 2019 - Aug 2020 (9 months)

Supported IT project activities by assisting in planning, documentation, and tracking project milestones. Participated in project meetings and aided in budget tracking and resource allocation.

Project Coordination Documentation Budgeting Resource Allocation Milestone Team Collaboration Action Item Follow Up

Field Support Engineer

IHS Towers

Jul 2018 - Apr 2019 (9 months)

Provided service and customer support during field visits, managing installations and repairs. Diagnosed technical problems and documented processes while building positive customer relationships.

Customer Support Technical Troubleshooting Installation Workflow Management Relationship Building Technical Documentation

Trainee Engineer

Great Abba Power Solutions

Dec 2016 - Jul 2018 (1 year 7 months)

Assisted in the installation of renewable energy sources and troubleshooting load discrepancies. Liaised between customers and management while providing periodic progress reports.