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Jeffrey User

@jeffreyuser6

Business Analyst/Developer at Idylic Technology, using customer data analysis to improve lead targeting and business development.

Nigeria

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What I'm looking for

I’m seeking an opportunity to use my technical expertise and marketing knowledge to contribute to an organization’s success while continuing to grow my career in technology.

At Idylic Technology, I support business growth by identifying market opportunities and analyzing customer patterns to improve lead targeting. I also designed and maintain a client database that supports accurate tracking and follow-ups.

At Shaniyanki Services, I coordinated concurrent engineering service projects and improved workflow coordination between technical teams, vendors, and clients. These changes increased project delivery efficiency by 25%.

At Globus Nigeria and Serenity Spa and Beauty Salon, I planned brand promotion and digital marketing activities that increased customer engagement, foot traffic, and repeat bookings. My work included social media, content, local outreach, and promotional campaigns.

Earlier, I worked in customer service, direct sales, teaching, banking operations, and systems analysis. I hold a BSc in Computer Science (Information System) and certifications in digital marketing, IT security, Network+, and Microsoft technologies.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst/Developer

Current

Idylic Technology

Jan 2025 - Present (1 year 9 months)

Supported business growth by identifying new market opportunities and designed a structured client database system to improve data accuracy and client retention. Conducted data analysis on business activities to generate actionable insights for sales and business development.

Business Analysis Data Analysis Customer Relationship Management Database Management Market Research Lead Generation

Project Manager

Shaniyanki Services

Jan 2024 - Jan 2025 (1 year)

Coordinated and delivered multiple concurrent engineering service projects, ensuring 100% completion within timelines. Streamlined project execution processes, improving delivery efficiency by 25% and increasing repeat business by 30%.

Project Management Coordination Workflow Optimization Resource Allocation Quality Control Customer Satisfaction

Brand Marketer

Globus Nigeria

Jan 2022 - Jan 2024 (2 years)

Spearheaded offline and online brand promotion campaigns, increasing customer awareness and foot traffic by 40%. Executed targeted digital marketing activities, resulting in a 55% increase in online engagement and inquiries.

Brand Promotion Digital Marketing Social Media Marketing WhatsApp Marketing Local Advertising Retail Branding Sales Performance

Marketing Manager

Serenity Spa and Beauty Salon

Jan 2021 - Jan 2022 (1 year)

Led client acquisition and brand promotion initiatives, increasing customer footfall by 40% through targeted digital campaigns and referral programs. Managed all marketing operations, resulting in a 60% growth in online engagement and a 30% increase in repeat bookings.

Marketing Strategy Client Acquisition Social Media Management Content Creation Referral Programs Local Partner Outreach Customer Retention

Call Center Rep

MTN Nigeria

Jan 2018 - Jan 2020 (2 years)

Managed and resolved an average of 50+ customer inquiries and complaints daily, maintaining a customer satisfaction rate of approximately 90%. Diagnosed and resolved issues, reducing repeat complaints by 25%.

Customer Service Problem Solving Communication Skills Documentation Call Handling Quality Assurance

Direct Sales Agent

Access Bank

Jan 2015 - Jan 2016 (1 year)

Promoted and drove adoption of the bank's mobile application through direct sales and on-ground customer acquisition strategies. Engaged and onboarded over 1000 new users/merchants, increasing app awareness and daily transactions.

Direct Sales Customer Acquisition Product Demonstrations Market Education Digital Payments User Onboarding

Teaching Staff (NYSC)

Ikolaba Grammar School

Nov 2014 - Nov 2015 (1 year)

Assisted in developing and implementing Computer Science course outlines for junior and senior secondary classes. Delivered classroom instruction to over 200 students and prepared comprehensive end-of-session reports.

Curriculum Development Teaching Computer Science Education Student Assessment Report Writing

Intern

Guaranty Trust Bank

Jan 2013 - Dec 2013 (11 months)

Issued and activated approximately 100+ ATM cards with 100% accuracy in identity verification. Organized and filed over 150+ customer funds transfer records, ensuring accurate documentation for audit readiness.

ATM Card Issuance Identity Verification Record keeping Customer Service Banking Operations

Intern

Nigerian Breweries PLC

Jan 2012 - Dec 2012 (11 months)

Supported preparation, filing, and processing of tax and insurance documentation with 100% accuracy. Assisted in handling insurance claims processing, contributing to successful submission and tracking of over 30+ claims.

Tax Documentation Insurance Claims Document Management Compliance Record keeping

System Analyst

Babcock University Ventures

Jan 2008 - Jan 2010 (2 years)

Monitored and maintained organizational systems and network infrastructure, achieving over 99% system uptime. Conducted routine diagnostics and proactive issue resolution, reducing downtime incidents by approximately 30%.

System Administration Network Infrastructure Diagnostics Preventive Maintenance IT Support System Integration