Open to opportunities

Damisha Andrade

@damishaandrade

Technical Support Specialist leveraging mobile device management, Agile, and Citrix to reduce downtime and elevate customer support.

United States

Message

What I'm looking for

I’m looking for a technical support role where I can troubleshoot quickly, manage high-volume mobile device fleets, apply Agile and Citrix/AirWatch, and improve uptime through process innovation and team training.

I’m a Technical Support Specialist at Delta Air Lines, focused on managing and configuring large volumes of mobile devices and providing exceptional technical support. I’ve handled 10–20k mobile devices via AirWatch, ensuring seamless inflight service through prompt troubleshooting support for flight attendants. I use Agile methodologies and Citrix products to enhance operational efficiency and reduce downtime.

I also utilize Emplifi software for accurate inventory tracking and management, and I’ve streamlined device management for 20k units to boost efficiency and cut flight attendant downtime. Committed to continuous improvement, I lead training sessions on new technology adoption, and I bring a strong CRM foundation from Salesforce, supporting customer relationship management through careful problem solving and ticketing workflows.

Experience

Work history, roles, and key accomplishments

Current

Licensed Barber Stylist

Current

Great Clips

Oct 2023 - Present (2 years 7 months)

Delivered quality haircuts and grooming in a high-volume salon, building strong rapport with a diverse clientele to support retention and satisfaction. Maintained sanitation and safety compliance with Georgia State Board guidelines, managed walk-in flow with the team, and upsold retail products and services.

Customer Service Walk In Flow Management Client Retention Team Collaboration

Current

Technical Support Specialist

Current

Delta Air Lines

Jun 2023 - Present (2 years 11 months)

Managed and configured 10–20k mobile devices via AirWatch and provided prompt troubleshooting support to flight attendants to help ensure seamless inflight service. Streamlined device management for 20k units to reduce downtime, used Emplifi for inventory tracking, and led staff training for new technology adoption.

Technical Support Mobile Device Management Airwatch Troubleshooting Inflight Technology Support Emplifi Customer Relationship Management Agile Methodologies

Content Strategist

Dee's Digital Desk

Nov 2022 - Aug 2023 (9 months)

Handled content curation, copywriting, proofreading, and blog management to support ongoing publishing needs. Managed newsletters/email marketing and provided customer/live chat support while coordinating scheduling and CRM setup for multiple clients.

Content Curation Copywriting Proofreading Blog Management Email Marketing Live Chat Support Scheduling CRM Customer Relationship Management

Virtual Assistant

Dee's Digital Desk

Jul 2020 - Nov 2022 (2 years 4 months)

Supported newsletters/email marketing and provided customer/live chat support. Assisted with scheduling and set up CRM systems for multiple clients concurrently.

Email Marketing Live Chat Support Customer Support Scheduling

Licensed Insurance Agent

Calculated Hire

Jun 2021 - Aug 2021 (2 months)

Handled 50+ calls per day, exceeding referral and sales goals while specializing in client retention and relationship enhancement. Used Salesforce for CRM and lead generation and provided pre-underwriting support for multiple lines of business.

Salesforce CRM Lead Generation Phone Sales Client Retention