At Hasslefree Education UK, I manage student relationships from initial consultation through enrolment. I’ve guided more than 200 applications to an enrolment rate above 60% through structured onboarding, personalised guidance, and proactive follow-up.
At QuickCheck, I managed a portfolio of more than 1,000 customers across onboarding, adoption, retention, renewals, and account growth. I increased portfolio revenue by 20% through strategic account expansion and value-based relationship management.
I represented the Voice of the Customer at QuickCheck, sharing customer feedback with internal teams to inform product enhancements and service improvements. Earlier there, I improved on-time loan repayments by 10% through proactive communication and personalised follow-up.
At Konga, I increased customer engagement by 30% through digital engagement initiatives and reduced issue resolution time by 25% by improving communication workflows. Across my customer experience roles, I’ve supported customers across digital channels and used their feedback to contribute to service improvements.
