At CrusaderSterling Pensions Ltd, I served as a first point of contact for client enquiries by phone and email. I handled complaints, investigated concerns, and followed through to resolution.
I used Fund Fusion CRM to manage customer information and track service requests. I also maintained accurate records of client interactions, requests, and status updates.
As Marketing / Business Analyst, I managed client relationships and supported business development through prospecting, lead tracking, and proposal follow-through. I maintained client records and remittance schedules to support operational accuracy and service quality.
In my Compliance Officer role, I supported correspondence, approvals, and queries while tracking documentation and compliance-related tasks. Earlier, as a Field Officer with Cross River State Environment and Carbon Emission Board, I collaborated on operational plans and coordinated field activities.
