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Damien W

@damienw

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Endpoint Technician at the City of Savannah who migrated 300+ thin clients to IGEL OS 12.

United States

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At the City of Savannah, I migrated 300+ thin clients to IGEL OS 12 as part of a city-wide infrastructure upgrade. I also assisted with the Windows 11 rollout, testing device readiness, application compatibility, and endpoint enrollment.

I manage Active Directory and Microsoft Entra ID accounts, security groups, GPOs, and user access permissions across city departments. I also troubleshoot escalated endpoint issues and maintain SOPs, knowledge base articles, and user documentation.

Experience

Work history, roles, and key accomplishments

Current

Endpoint Technician

Current

City of Savannah

Jan 2022 - Present (4 years 10 months)

Migrated 300+ thin clients to IGEL OS 12 as part of a city-wide infrastructure upgrade. Assisted with Windows 11 rollout, managed Active Directory and Microsoft Entra ID accounts, and troubleshooted escalated issues.

Igel Windows 11 Active Directory Microsoft Entra ID Intune Group Policy PowerShell Troubleshooting Technical Documentation

Desktop Support Technician

Onbrand24

Jan 2020 - Jan 2022 (2 years)

Provided Tier 2 technical support for hardware, software, connectivity, and workstation issues for on-site and remote employees. Configured, deployed, and maintained desktops, laptops, peripherals, and VoIP equipment.