Open to opportunities

Damiana Amato

@damianaamato

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Multilingual customer-success and business-development specialist with international hospitality experience.

United States

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What I'm looking for

I seek a customer-facing role focused on onboarding, retention, and product adoption in a collaborative, globally-minded team that values empathy and measurable impact.

I am a multilingual customer success and business development specialist with 4+ years of international experience across hospitality, fashion, and technology. I combine empathy, creativity, and technical proficiency to optimize customer experiences and support remote, global teams.

At Bookassist I implemented hotel booking engines, configured CMS and GDS integrations, and trained clients to ensure smooth onboarding and higher retention. In financial services and B2B roles I developed tailored strategies, identified cross-sell opportunities, and coordinated internal teams to deliver integrated solutions.

I thrive in cross-cultural environments and bring strong skills in CRM systems, web design, event coordination, and client relations. I seek roles where I can drive customer adoption, improve retention, and contribute to growth through precise execution and collaborative problem-solving.

Experience

Work history, roles, and key accomplishments

Booking Engine Specialist

Bookassist

Jan 2024 - Nov 2024 (10 months)

Implemented and configured hotel booking systems for international clients, trained users during onboarding, and supported global clients independently to improve adoption and retention.

Onboarding Sabre Customer Support Training Web Content Customization

Financial Consultant

Poste Italiane

Nov 2022 - Jan 2024 (1 year 2 months)

Developed tailored business strategies to promote digital transformation and financial services across B2C and B2B markets, improving service adoption and identifying cross-sell opportunities.

Business Development Client Relationship Management Sales Strategy Needs Analysis & Customer Success CRM Cross Selling

Guest Relations Agent

Rhinoceros - Fondazione Alda Fendi

Jan 2022 - Nov 2022 (10 months)

Delivered personalized guest experiences for VIPs and artists at international exhibitions, managing front- and back-office operations to ensure seamless events and client service.

Guest Relations VIP Service Event Operations Cross Cultural Communication Customer Service Logistics Coordination

Assistant Project Manager

AltaRoma

Jun 2021 - Feb 2022 (8 months)

Coordinated international couture shows, managing logistics, backstage operations, and communications while contributing to creative execution and online content coordination.

Event Coordination Project Management Logistics Communication

Commercial Consultant

Keytech Srl

Feb 2021 - Dec 2021 (10 months)

Supported international trade fair participation and built partnerships in the cybersecurity sector, enhancing brand visibility through targeted marketing and PR strategies.

Business Development Partnership Building Marketing Strategy PR International Sales

Marketing Consultant

Eolie Perfums

Jun 2020 - Jan 2021 (7 months)

Led digital marketing campaigns and supported international expansion by conducting export market research and shaping strategies for foreign trade development.

Digital Marketing International Trade Campaign Management Market Entry Strategy SEO Social Media

Education

Degrees, certifications, and relevant coursework

Università degli Studi Internazionali di Roma - UNINT

Advanced training course, International Trade

2021 - 2021

Completed an advanced training course 'Ready to Export: Tools and Techniques for International Trade' focused on export readiness and international trade tools.