At Optum PR & WA, I serve as a central point of communication between patients, their families, and healthcare providers. I coordinate appointments and services, explain policies, and connect patients with community resources.
I discuss health histories, current needs, and diagnoses through various channels, and help organize patient visits. I also address questions about billing and preparation.
In my current role, I verify insurance coverage, ensure submitted claims are accurate, and review and resolve claim disputes.
At Alkegen and Caplugs, I entered customer orders, addressed concerns, and arranged billing or payments. I also processed product exchanges and refunds or credits, and handled carrier shipping documents for Chamber of Commerce stamps.
