Dallience Ogot

Partner with senior executives on acquisitions, business development, and executive operations. Build and maintain CRM systems and develop SOPs to improve productivity and reporting.

Managed calendar, inbox, meetings, travel, and follow-ups across time zones. Maintained confidential correspondence, reports, and CRM records.

Led business development initiatives to expand market share and grow revenue. Built strategic partnerships and mentored a team of 40+ sales professionals.

Directed company-wide sales strategy that delivered 150% revenue growth over two fiscal years. Improved customer retention by 25% through structured relationship management.

Led Sales and Customer Success functions, aligning revenue generation with customer satisfaction. Managed key accounts and identified expansion opportunities.

Managed end-to-end branch operations, consistently achieving 120% of annual sales targets. Led performance management, coaching, recruitment, and employee development.

Delivered exceptional customer experience while supporting branch sales growth and regulatory compliance.

Led a customer service operation supporting national lending services, reducing customer complaints by 50%. Supervised, coached, and mentored teams.

Managed daily operations of a 100-member customer service and sales team. Introduced KPI monitoring systems that improved operational visibility and quality assurance.

Completed an 8-hour training on AI Tools, Power BI, and Excel led by a Microsoft Certified Trainer in 2026.

Grade: Distinction

Earned a Higher National Diploma in Public Relations with Distinction from the University of Nairobi in 2019.

Earned a Higher National Certificate in Guidance & Counselling from the University of Nairobi in 2009.