Dakota Loffi

Own Tier 2/3 engineering escalations across 70+ multi-tenant client networks, managing the diagnostic queue for critical system and identity infrastructure to consistently beat corporate mean-time-to-resolution (MTTR) metrics. Manage directory architecture within Active Directory and Microsoft Entra ID, auditing modern user provisioning lifecycles, constructing granular role-based access controls

Provided Windows desktop, software, and printer support to end users. Performed password resets and account unlocks, and handled basic antivirus and malware alerts on user workstations.

Performed TIG welding duties in a manufacturing environment.

Delivered mail and packages along rural routes, ensuring timely and accurate delivery.

Assisted in managing store operations, including staff supervision, inventory, and customer service.

Accountable for $8.5M in mission-critical technology and vehicle assemblies with zero inventory discrepancies. Operated under strict OPSEC and written procedures; coordinated time-sensitive reporting across multi-tiered teams.

Pursuing a Bachelor of Science in Cybersecurity and Information Assurance, with an expected graduation in June 2026.