Open to opportunities

Daisy wambui Njoroge

@daisywambuinjoroge

Message

I resolve high-volume customer issues across digital support and virtual events.

Kenya

Message

What I'm looking for

I'm seeking Customer Service, Customer Success, IT Support, or AI-enhanced customer service roles where I can resolve technical issues, support customers across digital channels, and continue building my technology and Cisco skills.

I've supported guests at Rixos Gulf Hotel in Doha and virtual-event participants through Youthify Network/Vijana Tupo, resolving customer, access, and technical issues across chat, voice, and digital channels.

At Youthify, I handled live chat and voice support for 100+ event participants, maintained response times under two minutes, and helped achieve 95% satisfaction across 20 virtual events. I created troubleshooting guides for audio, video, and login issues that reduced support tickets by 30%.

I've also maintained accurate case data for Amref Health Africa in Kenya and bring hands-on experience with CRM tools, remote collaboration, technical troubleshooting, AI-enhanced service, and prompt engineering.

Experience

Work history, roles, and key accomplishments

Guest Services and Safety Specialist

Rixos Gulf Hotel

Nov 2023 - Jul 2025 (1 year 8 months)

Executed comprehensive risk mitigation protocols and resolved 30 daily guest inquiries regarding property guidelines and facility access, achieving complete issue resolution without management escalation. Delivered exceptional front-line assistance to 300 daily visitors while executing meticulous security checks and safety procedures.

Risk Mitigation Safety Procedures Database Management Customer Satisfaction