At Positive Futures, I communicated with parents and families by telephone and email, responding to queries and sharing information to support young people. I also coordinated care and support plans with partner organisations through live chat and email.
I maintained young people’s personal records in line with GDPR and confidentiality requirements, and kept timesheets and registers accurate. When young people explored difficulties, I listened calmly and sought guidance from core staff where appropriate.
At Catch22, I supported young people to access the National Citizen Service programme by explaining information and encouraging participation. I’ve also facilitated focus groups, organised survey information in spreadsheets and contributed to youth-focused work on safeguarding, mental health and LGBTQ+ content.
