Daija Smith
@daijasmith
I build scalable operations, turn around underperforming teams, and grow multi-program organizations.
United StatesWhat I'm looking for
At Protiviti, I took an underperforming site from last place to #1 within seven weeks, contributing an estimated 20–30% regional production increase while meeting KPI and SLA targets. I also stabilized struggling employees, saved three jobs from termination, and rapidly increased individual production output.
Previously, I scaled Private Youth Programs by 50%+ in clientele, revenue, and profit margin by building operational infrastructure across hiring, onboarding, scheduling, training, and delivery. I led 20–25 staff across concurrent programs and aligned staffing, budgets, and workflows to support sustainable growth.
Across operations, logistics, compliance, and youth programs, I bring hands-on leadership, clear accountability, and a focus on stronger systems, team culture, quality, and measurable execution.
Experience
Work history, roles, and key accomplishments
Took ownership of an underperforming operation and delivered immediate turnaround, moving the site from last place to #1 within 7 weeks and lifting the region from last to 3rd place. Coached and stabilized a struggling team, saving 3 jobs from termination and tripling production output of 2 team members.
Education
Degrees, certifications, and relevant coursework
California State University, Los Angeles
Bachelor of Science, Business Administration
Bachelor of Science in Business Administration with a focus on Healthcare Administration.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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