dagoberto alexander arevalo castaneda
@dagobertoalexanderar
Customer service professional at MVM Heart, Vein and Vascular Centers who scheduled patient appointments and coordinated care.
El SalvadorWhat I'm looking for
At MVM Heart, Vein and Vascular Centers, I assisted patients with questions about procedures, billing, and test results. I scheduled, rescheduled, and canceled appointments, created patient accounts, and called patients to confirm upcoming visits.
At Miami Dermatology and Laser Institute, I helped patients with service and scheduling questions and booked appointments with doctors based on their needs.
At Teleperformance, I supervised customer care representatives, gave feedback on call handling, and monitored performance metrics and compliance. Earlier, I assisted customers with service issues and processed payments.
As a Foreman at Columbia Association, I coordinated daily maintenance tasks and projects and helped maintain safe parks and work areas. I’m seeking a customer service or administrative role where I can apply my experience in appointment setting, patient coordination, and handling high call volumes.
Experience
Work history, roles, and key accomplishments
Independent Forex Trader
Forex Trading (Side Activity)
Jan 2018 - Present (8 years 9 months)
Self-taught in forex market analysis, risk management, and trade execution. Develop and follow trading strategies while managing personal capital.
Customer Service / Appointment Setter
MVM Heart, Vein and Vascular Centers
Mar 2025 - Aug 2026 (1 year 5 months)
Assisted patients with questions regarding procedures, billing, and test results. Scheduled, rescheduled, and canceled appointments based on patient requests.
Customer Service / Appointment Setter
Miami Dermatology and Laser Institute
Sep 2024 - Feb 2025 (5 months)
Assisted patients with questions regarding services and scheduling. Scheduled appointments with different doctors based on patient needs.
Supervised a team of customer care representatives to achieve high productivity and quality results. Monitored performance metrics and ensured compliance with company standards.
Assisted customers with service-related issues in a timely manner. Processed payments and met monthly company goals.
Drywall Finisher
Columbia, Maryland
May 2012 - Nov 2014 (2 years 6 months)
Finished gypsum wallboard surfaces by taping, spotting, pointing, filling, finishing, and sanding joints and corners. Performed framing work when needed.
Foreman
Columbia Association
Jan 2002 - Mar 2012 (10 years 2 months)
Maintained a safe working environment for a team of 5–10 people. Oversaw maintenance and care of lakes, green areas, and recreational parks.
Police Officer
Policia Nacional Civil (PNC)
May 1997 - Apr 2001 (3 years 11 months)
Responded to radio calls and served as a first responder to emergency scenes. Investigated criminal activity and collaborated with other officers.
Education
Degrees, certifications, and relevant coursework
Columbia English as a Second Language
Advanced English as a Second Language, English as a Second Language
Completed Advanced English as a Second Language in December 2001.
National Academy of Public Security (ANSP)
Police Officer Training, Police Officer Training
Completed Police Officer Training in April 1997.
Instituto Politecnico Sonsonate
High School Diploma, Commerce and Administration
Graduated with a High School Diploma in Commerce and Administration in November 1996.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Salary expectations
Social media
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