Open to opportunities

Dadepeer Kalepeerzade

@dadepeerkalepeerzade

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Chief Executive Officer with 10+ years leading contact centers, quality, collections, and international client growth.

India

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What I'm looking for

I’m looking for an executive operations role where I can drive strategy and profitability, lead high-performing teams, strengthen quality and KPI performance, and grow B2B/B2C client relationships internationally.

I’m an accomplished business executive with 10+ years of progressive experience across customer operations, contact centre management, quality assurance, collections, lead generation, business development, and executive leadership. I’ve advanced from Telecaller to Chief Executive Officer by consistently delivering operational excellence and building high-performing teams.

I bring experience in B2B and B2C operations, strategic planning, process optimisation, financial oversight, and client success. I’m focused on improving profitability through better execution, stronger client relationships, and KPI-driven performance.

As Director & Chief Executive Officer at Outvying Private Limited (Dec 2022–Present), I lead the company’s strategic direction, operational delivery, financial planning, client acquisition, and international business growth. I manage B2B and B2C operations across multiple projects, lead recruitment and coaching, and oversee budgets, operational KPIs, and quality standards while identifying new market opportunities.

Previously, I directed outsourced healthcare operations and medical outsourcing delivery at Zeppix Private Limited and Stariz Services, ensuring end-to-end operations, process improvements, quality compliance, and strong client communication. Earlier, I grew through roles including Quality Control Analyst, Team Leader, Lead Generation Executive, and collections/secured loans telecaller positions—where I strengthened compliance, coaching, CRM accuracy, and customer-first execution.

Experience

Work history, roles, and key accomplishments

Current

Director & Chief Executive Officer

Current

Outvying Private Limited

Dec 2022 - Present (3 years 10 months)

Led the company’s strategic direction, operational delivery, financial planning, and international business growth. Managed B2B and B2C operations, client acquisition and relationships, team recruitment/coaching, and KPIs/quality standards.

Customer Relationship Management Strategic Planning Delivery Operations Financial Planning Client Acquisition B2B Operations B2C Operations Partnership Development Recruitment Coaching Performance Management Budget Oversight Quality Standards

Director

Zeppix Private Limited

Dec 2021 - Jun 2023 (1 year 6 months)

Directed business operations and client delivery for outsourced healthcare processes. Managed end-to-end operations, client communication, process improvements, and supported business expansion.

Client Communication Process Improvement Compliance Support

Director

Stariz Services

Dec 2021 - Jun 2023 (1 year 6 months)

Managed business growth and operational excellence for medical outsourcing projects. Led operational teams, managed project execution, ensured quality compliance, and strengthened client relationships.

Team Leadership Project Execution Operational Excellence Quality and Compliance Customer Relationship Management

Quality Control Analyst

Honeykloud BPO Pvt. Ltd.

Feb 2021 - Sep 2021 (7 months)

Monitored quality standards and improved agent performance through quality assurance activities. Conducted quality audits, delivered coaching sessions, prepared QA reports, and ensured client requirement compliance.

Quality Assurance Quality Audits Coaching Quality Reporting Compliance Monitoring

Team Leader

Honeykloud BPO Pvt. Ltd.

Jan 2021 - Feb 2021 (1 month)

Managed frontline operations and team performance. Supervised daily operations, monitored KPIs, resolved escalations, and coached agents.

Team Management KPIs Escalation Handling Coaching Operations Supervision

Lead Generation Executive

Honeykloud BPO Pvt. Ltd.

Feb 2019 - Dec 2020 (1 year 10 months)

Generated qualified leads for international healthcare campaigns. Conducted outbound prospecting, maintained CRM accuracy, achieved productivity targets, and built customer relationships.

Lead Generation Outbound Prospecting CRM Data Management Campaigns

Telecaller – Secured Loans

Striker Financial Services (Bajaj Finserv)

Jul 2018 - Jan 2019 (6 months)

Supported customers throughout the secured loan process. Handled customer enquiries, verified documentation, generated business opportunities, and maintained service quality.

Secured Loans Documentation Verification Service quality Customer Service

Telecaller – Collections

Striker Financial Services (RAK Bank – Dubai Process)

Feb 2016 - Oct 2017 (1 year 8 months)

Managed collections for banking customers while maintaining customer service standards. Negotiated repayments, resolved customer concerns, ensured compliance, and achieved collection targets.

Collections Customer Service Compliance Collection Target Achievement