Open to opportunities

Dada Adewunmi

@dadaadewunmi

Message

I improve customer outcomes through onboarding, support operations, and workflow improvements.

Cyprus

Message

What I'm looking for

I'm seeking an immediate customer success or operations role where I can improve onboarding, support workflows, SLA performance, and customer outcomes across EMEA or global time zones.

At First Bank Nigeria, I owned complex customer issue resolution across account access, failed transactions, chargebacks, fraud reports, and service escalations. I redesigned complaint logging to move typical turnaround from several days to same-day or 24-hour resolution, maintained SLA performance, and earned Best Branch Staff recognition for two consecutive years.

Previously at Xedge Technology Solutions, I managed B2B client relationships and guided customers through digital platform onboarding, product training, and ongoing support. I use customer feedback, service metrics, reporting, and cross-functional coordination to identify pain points and improve adoption and customer experience.

Experience

Work history, roles, and key accomplishments

Customer Support Operations Specialist

First Bank Nigeria

Aug 2021 - Dec 2025 (4 years 4 months)

Owned end-to-end resolution of complex customer issues and reorganized complaint logging to reduce turnaround from days to same-day or 24-hour resolution. Monitored SLAs, built performance reports, and trained new representatives.

CRM Ticketing Systems Excel PowerPoint SLA Management Escalation Management Customer Support Quality Assurance