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Czarizza Samarita

@czarizzasamarita

Billing Specialist at Keter Waste Management who processed 100+ monthly payments and helped reduce service disruptions by 25%.

Philippines

Message

At DCX, I worked as a Billing Specialist for Keter Waste Management, investigating billing discrepancies and maintaining customer account records in NetSuite, ETRAC, and Monday.com. I also processed invoices, credits, and adjustments and assisted with month-end account updates and reconciliation.

At Engie Impact, I processed over 100 monthly payments with 98% accuracy in account reconciliation and helped reduce service disruptions by 25% through timely payments and follow-ups. I’ve also supported billing and customer accounts at Task Us, Buwelo, and Cricut, using tools including Zendesk, Salesforce, and SAP.

Experience

Work history, roles, and key accomplishments

Billing Specialist

DCX

Oct 2025 - Sep 2026 (11 months)

Investigated and resolved billing discrepancies and customer account issues. Managed accounts, processed credits and adjustments, and maintained accurate records using NetSuite, ETRAC, and Monday.com.

NetSuite ETRAC Monday.Com Billing Operations Invoice Processing Account Reconciliation Account Management Credit Processing Vendor coordination

Billing Specialist

Engie Impact

Feb 2023 - Oct 2025 (2 years 8 months)

Processed over 100 monthly payments with 98% accuracy in account reconciliation. Reduced service disruptions by 25% through proactive monitoring and vendor coordination.

Smartsheet Excel Billing Operations Account Reconciliation Payment Processing Vendor coordination Dispute Resolution

Customer Chat Representative

Task Us

Oct 2022 - Feb 2023 (4 months)

Handled 50+ daily chat interactions related to billing inquiries. Managed up to 3 live chats simultaneously while using Amazon Connect, AWS, and Zendesk to resolve issues.

Amazon Connect AWS Zendesk Live Chat Customer Service Billing Operations Invoice Processing Payment Processing

Account Receivable

Buwelo

Jan 2022 - Sep 2022 (8 months)

Processed customer credits, adjustments, and billing corrections. Scheduled waste collection services and managed account updates using Salesforce and SAP.

Salesforce SAP Accounts Receivable Billing Operations Credit Processing Service Scheduling Account Management

Online ESL Teacher

Freelance

Sep 2019 - Aug 2022 (2 years 11 months)

Delivered customized English lessons to students aged 5–15 via online platforms.

ESL Teaching Online Teaching Lesson Planning Communication Skills

Sales Representative

Buwelo

Jun 2022 - Jul 2022 (1 month)

Conducted outbound sales and cold-calling to generate leads for Stericycle. Managed lead information and follow-ups to support the sales pipeline.

Outbound Sales Cold Calling Lead Generation Customer Engagement CRM

Billing Specialist

Buwelo

Jan 2022 - May 2022 (4 months)

Processed billing adjustments and account corrections. Scheduled waste collection services and managed customer inquiries using Salesforce and SAP.

Salesforce SAP Billing Operations Account Reconciliation Account Management Service Scheduling

Customer Representative

Cricut

Jul 2021 - Dec 2021 (5 months)

Assisted 50+ customers daily with post-purchase support and troubleshooting. Achieved high customer satisfaction scores and maintained 95%+ accuracy in ticket documentation.

Zendesk Customer Service Technical Support Troubleshooting Ticket Management Documentation