Cynthia Uzoh
@cynthiauzoh
HIPAA-certified medical virtual assistant, EMR/telehealth specialist simplifying admin so doctors focus on patients.
United StatesWhat I'm looking for
I’m a HIPAA-Certified Medical Virtual Assistant who works behind the scenes so healthcare professionals can stay fully present with their patients. I bring reliable, detail-driven administrative support that keeps a practice running smoothly—without the cost or commitment of in-house staff.
I help with scheduling and calendar management, patient communication and follow-ups, and EMR/EHR management so documentation never falls behind. I also support billing and insurance verification to reduce delays and revenue leakage, and I coordinate telehealth sessions end to end, including platform setup and patient onboarding.
From customer support and live chat lead generation to hands-on caregiver work, my approach is rooted in empathy, accuracy, and responsiveness. I understand clinical urgency, compliance requirements, and the “rhythm” of a busy medical practice, and I use HIPAA-compliant processes to bring order, speed, and consistency when things get busy.
Experience
Work history, roles, and key accomplishments
-Managed 150–250 inbound and outbound customer calls daily in a high-volume environment.
-Converted 5–7 qualified leads into completed service jobs daily.
-Assisted customers with roadside emergency service requests and inquiries.
-Utilized Zoho CRM and Workiz to document customer interactions and manage service requests.
Maintained accurate customer records and follow-up activities.
-Handled cust
Lead Gen Manager - Live Chat
Remote Helpers
Jun 2025 - Nov 2025 (5 months)
Provided real-time customer support via live chat, answering inquiries about remote job opportunities, hiring, and company services. Generated 30–40 qualified leads daily, qualified prospects, updated CRM systems and spreadsheets, and scheduled qualified sales calls.
• Provided real-time customer support through the company website live chat system, assisting registered
and unregistered users.
• Responded promptly to customer inquiries regarding remote job opportunities, hiring processes, and
company services.
• Guided visitors by sharing relevant links, resources, and next steps based on their needs.
• Maintained a professional, friendly, and clear communicat
• Assisted healthcare professionals in delivering patient-centered care in a clinical setting.
• Monitored and recorded patients' vital signs and reported observations to supervising staff.
• Supported patients with mobility, personal care, and activities of daily living.
• Assisted with appointment coordination and patient documentation.
• Maintained patient confidentiality and adhered to healthc
Education
Degrees, certifications, and relevant coursework
The Federal Polytechnic Nekede, Owerri.
Higher National Diploma, Public Administration
2013 - 2015
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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