Open to opportunities

Mary Mungai

@marymungai1

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Medical Virtual Assistant focused on patient communication, scheduling, and billing turnaround for healthcare teams.

United States

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What I'm looking for

I’m looking for a healthcare-focused remote role where I can own patient communications, scheduling, and billing/reporting—staying proactive across time zones and delivering accurate, low-friction administrative support.

I’m a Medical Virtual Assistant who supports healthcare workflows across U.S. time zones. I handle inbound calls, patient inquiries by phone/email/messaging apps/CRM, and proactive follow-ups for missed appointments and no-shows.

I manage provider calendars and appointment scheduling (including rescheduling), while verifying and organizing patient information to keep daily operations efficient. I also coordinate with distributed teams using Slack, Salesforce, WhatsApp, Skype, Zoom, and Google Meet.

Before my virtual role, I worked as a Front Office Receptionist in Radiology, where I received patients, booked radiological procedures, and liaised with radiologists, radiographers, and radiology nurses to optimize daily worklists. I also confirmed appointments and supported insurance approvals and NHIF pre-authorizations, and I generate administrative and billing summary reports in AdvancedMD using Excel/Microsoft Office.

Experience

Work history, roles, and key accomplishments

Current

Medical Virtual Assistant

Current

Freelance | Self-Employed

Worked as Medical Virtual Assistant at Freelance | Self-Employed.

Mental & Behavioral Health Medical Virtual Assistant

Winning Assistants LLC

May 2025 - May 2026 (1 year)

• Answered inbound calls within 3-4 rings and managed multiple simultaneous lines with a friendly, professional demeanor, consistently maintaining a low missed-call rate.
• Responded to patient inquiries across phone, email, messaging apps, and CRM platforms, and followed up proactively on missed appointments and no-shows.
• Managed provider calendars, scheduled and rescheduled appointments, and v

Medical Coding Medical Billing Office Administration

Medical Virtual Assistant

Freelance

May 2025 - May 2026 (1 year)

Answered inbound calls and handled patient inquiries across phone, email, messaging apps, and CRM, including follow-ups for missed appointments and no-shows. Managed provider calendars, scheduled/rescheduled appointments, and generated administrative and billing summary reports in AdvancedMD and Excel/MS Office.

Inbound Calls Patient Communication Appointment Scheduling CRM Advanced MD Excel Slack Salesforce WhatsApp Skype Zoom Google Meet Medical Billing Medical Coding Office Administration

Front Office Receptionist

Aga Khan University

Feb 2022 - Sep 2024 (2 years 7 months)

• Warmly received and attended to patients in the Radiology department, addressing institutional and departmental service inquiries.
• Booked patients for radiological procedures and provided accurate preparation instructions for specific exams.
• Liaised with radiologists, radiographers, and radiology nurses to optimize daily worklists and minimize wasted appointment slots.
• Confirmed appointmen

Patient Intake Confirming Appointments Call Handling Radiology Coordination