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Ayomide Ogunyemi

@ayomideogunyemi

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Patient-focused virtual front desk receptionist specializing in U.S. outpatient care.

Nigeria

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What I'm looking for

I seek remote roles supporting U.S. outpatient clinics where I can manage scheduling, patient intake, and communications while improving clinic flow and preserving HIPAA standards.

I am a patient-focused virtual front desk receptionist with 6+ years supporting healthcare practices, including remote front desk operations for U.S. outpatient clinics. I specialize in high-volume call handling, appointment scheduling for physical therapy, patient intake coordination, insurance benefit inquiries, and accurate EMR/EHR documentation while maintaining strict HIPAA compliance.

I consistently reduce front desk overload and improve clinic flow by handling phone, chat, and email triage, managing follow-ups and documentation in CRM/EHR systems, and supporting clinical teams to minimize administrative interruptions. I bring a quiet, dedicated workspace, flexible availability aligned with U.S. clinic hours, and strong soft skills in empathy, clear communication, active listening, and problem solving.

Experience

Work history, roles, and key accomplishments

Current

Virtual Medical Assistant

Current

The MedVA Launchpad

Apr 2025 - Present (9 months)

Serve as first point of contact for patients via phone, chat, and email, manage appointment scheduling and follow-ups to reduce gaps, and maintain accurate EHR/CRM documentation while ensuring HIPAA compliance.

Scheduling Patient Intake EHR HIPAA CRM Administrative Support

Medical Virtual Assistant

Lenar Medtech

Jan 2023 - Nov 2024 (1 year 10 months)

Supported U.S. outpatient clinics with inbound calls, appointment reminders, and EMR updates, improving communication consistency and maintaining accurate patient documentation under HIPAA standards.

HIPAA Administrative Support

Customer Relations Officer

Provamati Healthcare Ltd.

Handled fertility product inquiries and clinic communications, supported physicians and patients on product usage, and resolved complaints to meet performance targets.

Customer Relations Performance Targeting Documentation Customer Service

Medical Sales Representative

Bharat Serums & Vaccines Ltd.

Acted as liaison between clinics and internal teams to support product inquiries and orders, educated healthcare professionals on product usage, and documented interactions to improve operational efficiency.

Medical Sales Product Education Customer Relations Healthcare Support