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Cynthia James

@cynthiajames

Product Trainer at Infinix Mobility who trains sales teams and received the 2018 Kenya TTT Silver Trainer Award.

Nigeria
Message

At INFINIX MOBILITY CO., LTD, I plan and deliver product knowledge and sales training for promoters and sales teams. I coach teams on product demonstrations, customer engagement, objection handling and closing techniques.

I monitor team performance, identify knowledge gaps and conduct refresher training. I also visit markets and outlets to track sales activity, product visibility and competitor activity.

My work includes gathering market information and preparing reports to support management decisions. I coordinate promoter activities and support trade marketing initiatives, store activations and promotional campaigns.

Earlier, I worked in trade, HR and administration, and in-store promotion at INFINIX MOBILITY CO., LTD and SAMSUNG MOBILE NIGERIA. I received the Infinix Product Trainer – Kenya TTT Silver Trainer Award and the Infinix Best Staff of the Year Award in 2018.

Experience

Work history, roles, and key accomplishments

AC

Marketing Trainer

AIICO Insurance Company

Jan 2009 - Dec 2010 (1 year 11 months)

Supported marketing and training activities. Communicated product and marketing information to team members and assisted in developing sales and customer-engagement capabilities.

Education

Degrees, certifications, and relevant coursework

Olabisi Onabanjo University logoOU

Olabisi Onabanjo University

Bachelor of Science, Mass Communication

2005 - 2009

B.Sc. in Mass Communication from Olabisi Onabanjo University, completed in 2009.

WP

Wolex Polytechnic

Diploma

2000 - 2001

Diploma from Wolex Polytechnic, completed in 2001.

VS

Victory High School

Secondary Education

1994 - 1999

Secondary education from Victory High School, Ikeja, Lagos, completed in 1999.

Tech stack

Software and tools used professionally

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