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Shannon Lesperance

@shannonlesperance

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Strategic Operations & Engagement Specialist focused on measurable program growth.

United States

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What I'm looking for

I’m looking for a role where I can connect people through digital content strategy, run efficient multi-step workflows, and deliver measurable participation gains—while continuing to grow my marketing and analytics skills in a mission-driven, high-standard environment.

I’m a results-oriented Strategic Operations & Engagement Specialist with 10+ years driving organizational efficiency and community engagement. In my current role, I spearhead an end-to-end digital content strategy via K4Connect, achieving a verified 80% increase in resident program participation through targeted, accessible outreach, while serving as the SME for resident-facing technology and managing complex scheduling workflows for 900+ users.

I’ve also led multi-venue operations by supervising teams across three dining venues, strengthening onboarding and coaching, and maintaining sanitation and service excellence standards. I bring a blend of operational leadership, participant advocacy, and compliance-minded execution—supported by a BBA in Marketing (4.0 GPA, President’s List) and professional credentials in Google Data Analytics, bookkeeping, and notary services.

Experience

Work history, roles, and key accomplishments

Current

Life Engagement Coordinator

Current

Matthews Glen Retirement Community

Jan 2023 - Present (3 years 4 months)

Spearhead digital content strategy via K4Connect, driving a verified 80% increase in resident program participation through targeted outreach. Serve as the resident-facing technology SME for 900+ users, and previously supervised daily operations across three dining venues.

K4Connect Google Workspace Regulatory Compliance

Current

Educational Program Administrator

Current

Private Sector

Jan 2017 - Present (9 years 4 months)

Manage state-mandated educational filings and standardized testing logistics with 100% accuracy. Create annual curriculum frameworks with performance milestones and measurable outcome objectives.

Regulatory Compliance Educational Filings Standardized Testing Logistics Curriculum Design

Photographer’s Assistant

Good Life Photography

Jan 2014 - Jan 2021 (7 years)

Managed client communications and project scheduling to ensure a seamless, high-value client experience. Coordinated day-to-day support to keep photography projects on track.

Client Communication Project Scheduling Project Coordination Task Management Customer Service Time Management Attention To Detail

CARES Team Member

Apartment Life

Jan 2011 - Jan 2014 (3 years)

Partnered with property management to increase resident retention through relational outreach and renewal visits. Planned and executed monthly large-scale social events, including budget tracking and vendor coordination.

Relationship Building Event Coordination Community Engagement Budgeting Vendor coordination