CYNTHIA CHEPKALUMCC
Open to opportunities

CYNTHIA CHEPKALUM

@cynthiachepkalum1

Experienced Chat Moderator and Customer Support Specialist.

Kenya
Message

What I'm looking for

I am looking for a role that values creativity and user engagement, with opportunities for growth in AI tools and remote support.

I am an experienced Chat Moderator and Customer Support Specialist with over three years of expertise in text-based communication and client engagement. My background includes managing adult-themed conversations with discretion and empathy, ensuring that users feel valued and understood. I pride myself on my ability to build long-term relationships with users while maintaining confidentiality and consistently meeting performance targets.

In my role as a Research Assistant at Laikipia University, I have contributed to drafting over 15 research papers and analyzing data from major surveys using AI and statistical software. This experience has honed my analytical skills and deepened my understanding of academic writing and policy documentation. I am passionate about leveraging my skills in chat moderation and customer support to create engaging and supportive environments for users.

Experience

Work history, roles, and key accomplishments

WL

Chat Moderator & Customer Support Agent

White-Path Online Lending Company Ltd

Sep 2022 - Present (2 years 10 months)

Handled 150–200+ messages daily across multiple chat platforms and 50-80+ inbound and outbound calls while maintaining user discretion and engagement. Maintained a 95% average response rate and consistently met daily performance metrics.

Education

Degrees, certifications, and relevant coursework

Egerton University logoEU

Egerton University

Bachelor of Economics and Statistics, Economics and Statistics

Graduated with a Bachelor of Economics and Statistics. This program provided a strong foundation in economic principles and statistical analysis, preparing me for data-driven roles.

Tech stack

Software and tools used professionally

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