CYNTHIA CHEPKALUM

I am an experienced Chat Moderator and Customer Support Specialist with over three years of expertise in text-based communication and client engagement. My background includes managing adult-themed conversations with discretion and empathy, ensuring that users feel valued and understood. I pride myself on my ability to build long-term relationships with users while maintaining confidentiality and consistently meeting performance targets.

In my role as a Research Assistant at Laikipia University, I have contributed to drafting over 15 research papers and analyzing data from major surveys using AI and statistical software. This experience has honed my analytical skills and deepened my understanding of academic writing and policy documentation. I am passionate about leveraging my skills in chat moderation and customer support to create engaging and supportive environments for users.