Open to opportunities

CYNTHIA CHEPKALUM

@cynthiachepkalum

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Dedicated research assistant with expertise in data analysis and policy development.

Kenya

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What I'm looking for

I am looking for opportunities that allow me to utilize my research skills and passion for data analysis in a collaborative environment focused on impactful projects.

I am a dedicated professional with a Bachelor’s degree in Economics and Statistics, currently working as a Research Assistant in the Directorate of Research, Human Rights, and Gender at Laikipia University. My role involves conducting research on human rights, gender studies, and economic development, where I analyze data trends and policy frameworks to support informed decision-making.

With a strong background in customer service, office administration, and project coordination, I am passionate about leveraging technology and research to drive meaningful change. I utilize Google Workspace and AI-driven tools to streamline research operations and collaborate with teams on reports, policy briefs, and advocacy initiatives.

Experience

Work history, roles, and key accomplishments

Current

Research Assistant

Current

Laikipia University

Jan 2025 - Present (4 months)

Currently working in the Directorate of Research, Human Rights, and Gender, focusing on research related to human rights, gender studies, and economic development. Analyzes data trends and policy frameworks to support decision-making and utilizes AI-driven tools to enhance research operations.

AI Tools Google Workspace Project Coordination

Customer Service Agent

White-path Online Lending Company Ltd

Sep 2022 - Jan 2024 (1 year 4 months)

Managed customer inquiries and complaints, ensuring high client satisfaction. Provided support through phone and email communication, assisting customers with financial services guidance and dispute resolution.

Customer Service Communication Problem Solving Financial Services

Education

Degrees, certifications, and relevant coursework

SkillUp

Certificate, Artificial Intelligence

2025 - 2025

Completed a certificate course in Introduction to Artificial Intelligence & Gemini for Google Workspace, enhancing skills in AI applications and digital tools for research.

Egerton University

Bachelor's Degree, Economics and Statistics

2015 - 2018

Completed a Bachelor's degree in Economics and Statistics, focusing on data analysis, economic theory, and statistical methods. Developed skills in research methodologies and quantitative analysis.