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Ashley Coffer

@ashleycoffer

Case Manager at Tennessee Department of Child Services, supporting child welfare outcomes through family case management and coordinated services.

United States

Message

At Tennessee Department of Child Services, I manage a complex caseload and assess client needs, capabilities, and risks. I make recommendations regarding reunification and permanency planning.

I support statewide child welfare operations through leadership, coaching, and cross-team collaboration. I also work to uphold family rights and promote ethical decision-making.

At Indiana Department of Child Services, I supervised multidisciplinary staff responsible for child safety, permanency, and well-being. I coordinated services across agencies, providers, and legal entities to manage complex cases.

My experience also includes teaching victimology at Oakland City University and working in correctional settings. I hold an MPA in Criminal Justice from Indiana Wesleyan University and a BS in Homeland Security & Public Safety from Vincennes University.

Experience

Work history, roles, and key accomplishments

Current

Case Manager

Current

Tennessee Department of Child Services

Sep 2025 - Present (1 year 1 month)

Managed a complex caseload to ensure optimal outcomes for clients. Assessed client needs, capabilities, and risks; made recommendations regarding reunification and permanency planning.

Case Management Risk Assessment Client Advocacy Multidisciplinary Collaboration Leadership Coaching

Family Case Manager Supervisor

Indiana Department of Child Services

Jul 2016 - Aug 2025 (9 years 1 month)

Supervised multidisciplinary staff responsible for child safety, permanency, and well-being. Conducted investigations into allegations of child abuse and neglect; prepared documentation and testified in court.

Supervision Child Welfare Investigation Court Testimony Support (As Required)Case Management Data Entry Compliance Performance Metrics

Adjunct Professor – Victimology

Oakland City University

Aug 2021 - May 2022 (9 months)

Developed curriculum, lesson plans, syllabi, and research assignments for undergraduate coursework. Assessed student comprehension and provided individualized academic support.

Curriculum Development Teaching Student Assessment Academic Support Victimology

Correctional Officer

Federal Bureau of Prisons

Jun 2015 - Jul 2016 (1 year 1 month)

Enforced rules governing inmate conduct, security, and accountability. Identified threats, defused conflicts, and restrained violent inmates using approved techniques.

Correctional Procedures Conflict Resolution Security Firearms Restraint Techniques

Head Guard

Knox County Community Corrections

Sep 2012 - Jun 2015 (2 years 9 months)

Enforced resident behavior management protocols and authored incident reports for infractions. Detected potential threats, de-escalated conflicts, and applied non-violent intervention techniques.

Behavior Management Incident Reporting De escalation Physical Restraint Facility Safety

74D Chemical Operations Specialist

United States Army

Mar 2011 - Sep 2011 (6 months)

Trained in the use of tear gas, explosives, and hazardous materials. Served as custodian of classified documents and operated communications equipment.

Chemical Operations Hazardous Materials Classified Document Handling Communications Equipment Safety Procedures