Cynthia Anderson
@cynthiaanderson
I lead pharmacy helpdesk operations, claims resolution, coaching, and compliance.
United StatesWhat I'm looking for
At SS&C Health, I oversee daily pharmacy helpdesk call center operations for Humana, Prime Therapeutics, and ConnectiveRx, supporting pharmacy claim processing, escalations, and service-level expectations.
I've coached customer service representatives to improve call quality, accuracy, and compliance; monitored AHT, QA scores, and adherence; and trained new hires on pharmacy claims systems and client-specific procedures. Previously, I maintained 99%+ accuracy in high-volume data entry and system updates while independently managing complex claim transactions, reversals, and escalations.
At Wells Fargo, I trained and coached more than 200 new hires, built development programs, supported interim team-lead responsibilities, and resolved complex customer escalations.
Experience
Work history, roles, and key accomplishments
Interim Pharmacy Supervisor
SS&C Health
Dec 2025 - Present (9 months)
Serves as interim supervisor overseeing daily call center operations for clients including Humana, Prime Therapeutics, and ConnectiveRx. Provides real-time support, escalation handling, coaching, and performance monitoring.
Education
Degrees, certifications, and relevant coursework
Miles College
Bachelor of Arts, English
Bachelor of Arts in English from Miles College in Fairfield, Alabama.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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