Looking for a job

Crystal Ndudiri

@crystalndudiri

United States

Message

What I'm looking for

Fully remote, globally distributed CSM or Implementation role. Location-agnostic pay at USD rates. Async-friendly culture. Outcomes over zip codes.

CSM & consultant: 100+ accounts, $14M secured, 90%+ retention. Led 20+ remote teams. Azure AI certified. Targeting global-first, location-agnostic roles.

Experience

Work history, roles, and key accomplishments

Current

Training & Development Team Lead

Current

Better Life Health

Feb 2025 - Present (1 year 1 month)

Lead and coach 20+ remote team members supporting onboarding, adoption,
retention, and billing resolution across distributed service environments.
• Refined onboarding workflows and standardized implementation playbooks, accelerating
customer rollout timelines and improving early lifecycle engagement.
• Analyze customer engagement and usage data.

Current

Customer Success Manager / Consultant

Current

BDC Consulting

Jan 2023 - Present (3 years 2 months)

Guided customers through structured onboarding and implementation plans across multi
session rollout engagements.
• Designed mutual success plans aligned with measurable KPIs and long-term program
objectives.
• Conducted monthly and quarterly strategy sessions to assess progress, identify
opportunities, and refine adoption approaches.

Consulting Roadmapping Grant writing Grant Reporting Strategic Planning Reporting And Analysis Process Improvement Value Realization

Customer Success Manager Team Lead

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Oct 2021 - Mar 2023 (1 year 5 months)

Managed 100+ active SMB accounts, guiding customers through onboarding, workflow
navigation, and funding lifecycle processes.
Helped clients secure $14M+ in capital by guiding them through complex workflows
& compliance requirements.
• Analyzed account engagement to identify friction points and implement proactive follow
up campaigns.
• Maintained 90%+ retention across all assigned accounts.