CMCrystal Montgomery
@crystalmontgomery
Dedicated business administration graduate with strong customer service skills.
United StatesWhat I'm looking for
I am a recent graduate in Business Administration from Ridge Technical College, where I achieved a 4.0 GPA and graduated with high honors. My educational journey has equipped me with a solid foundation in business principles, and I am currently pursuing a nursing degree at the University of North Florida. I am actively involved in three clubs, which has enhanced my teamwork and leadership skills.
In my professional experience, I have worked as a Marketing and Sales Agent at Cutco, where I honed my skills in customer engagement and sales strategies. Additionally, my role as a Customer Service Clerk at Publix Supermarket allowed me to interact with customers daily, ensuring they received exceptional service. I am currently managing inbound and outbound calls as a Customer Service Representative, where I focus on understanding customer needs and providing effective solutions.
Experience
Work history, roles, and key accomplishments
Bank Teller
Mid-Florida Credit Union
Sep 2024 - Present (8 months)
Assisted customers with banking transactions and inquiries, ensuring accuracy and efficiency. Maintained a high level of customer satisfaction by providing excellent service and resolving issues promptly.
Customer Service Clerk/Cashier
Publix Supermarket
Jun 2021 - Present (3 years 11 months)
Provided carryout service to customers' vehicles, enhancing their final impression of the store. Handled sales and interacted constantly with customers, ensuring a high level of service.
Customer Service Representative
Sales Call Center
Jan 2024 - May 2024 (4 months)
Managed large volumes of inbound and outbound calls efficiently, adhering to call center scripts. Identified customer needs, clarified information, researched issues, and provided effective solutions.
Marketing and Sales Agent
Cutco
May 2023 - Oct 2023 (5 months)
Presented Cutco products for sale directly to consumers through preset appointments. Identified potential customers through personal referral and lead generation, and scheduled appointments.
Education
Degrees, certifications, and relevant coursework
Ridge Technical College
Trade/Certification, Business Administration
Grade: 4.0 and with high honors
Graduated with a trade/Certification in business administration. Achieved a 4.0 GPA and graduated with high honors.
UFUniversity of North Florida
Bio-Med, Nursing
Activities and societies: 3 clubs
Pursued a major in nursing, focusing on relevant coursework and practical skills. Engaged in three extracurricular clubs, enhancing campus involvement and leadership.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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