At CRH Americas, I lead solutions operations across 26 markets, commercial operations, enablement, CRM, marketing, and change management. I launched CRH’s first enterprise-wide Customer Experience program and built a market execution model that expanded from three pilot MSAs to 26 active markets, supporting more than $1.5B in opportunities.
I create the operating models that make commercial transformation stick. At CRH, I established cross-business-unit governance, evolved CRM delivery into a product-oriented model, and implemented a Commercial Center of Excellence connecting IT, Sales, Marketing, and business priorities.
Previously at Hubbell, I built global sales enablement and customer experience capabilities that generated 2.5% incremental revenue in 18 months and increased Salesforce adoption by 30%. I also centralized 15 departments into an internal agency of roughly 80 employees, eliminating $2M in annual spend while maintaining more than 90% SLA performance.
My background spans marketing, sales operations, branding, and commercial leadership across utility, healthcare technology, and mortgage lending. I’ve built teams, strengthened customer relationships, and helped geographically dispersed organizations adopt new ways of working.
