Crystal McDaniel

Managed end-to-end software license renewals to ensure timely processing and customer retention. Maintained high levels of client satisfaction by providing seamless renewal experiences.

Diagnosed and resolved security panel and camera system issues to ensure system functionality. Assisted customers with billing inquiries, contracts, and technical troubleshooting. Scheduled maintenance and service visits for system integrity and optimal performance.

Assisted customers with prescription orders, home delivery coordination, and account management. Provided order status updates and supported auto-refill setups to enhance customer convenience.

Provided technical support for Apple devices, including account security, device troubleshooting, and software support. Guided customers on security best practices and data protection measures.

Processed auto damage claims and managed loss reporting for timely resolutions.

Assisted employees with benefits selection and enrollment, ensuring compliance with HIPAA regulations.

Managed service appointments and customer communications using ShoreTel and XTime systems.

Streamlined provider enrollment recertification through accurate data entry and document management.

Processed healthcare coverage applications and transferred records to the Vermont online portal.

Assisted with billing, account updates, equipment upgrades, and service adjustments.

Managed insurance claims, handset replacements, and roadside assistance requests.

Currently pursuing a Bachelor's degree in Criminal Justice with a focus on Criminal Psychology.

Completed an Associate of Applied Science degree.

Obtained a High School Diploma.