Open to opportunities

Croitoru Emanuel

@croitoruemanuel

Message

I am a Collections process lead experienced in finance, team coaching and process improvement.

Zimbabwe

Message

What I'm looking for

I’m seeking a collections or finance role where I can lead teams, optimize recovery processes, and drive KPI improvements within a collaborative, compliance-focused, multicultural environment that supports continuous learning.

Sunt un lider orientat spre rezultate, cu experiență semnificativă în coordonarea proceselor de colectare, optimizarea fluxurilor și monitorizarea KPI-urilor (DSO, aging reports, collection rate). Am implementat îmbunătățiri de proces, susțin tranziții eficiente și ofer training și suport operațional pentru echipele mele.

Am background solid în suport back-office, vânzări și relaționare cu clienți B2B/B2C, stăpânesc instrumente precum SAP, Oracle, AS400 și CRM și aplic principii de eficiență (Lean/Kaizen). Comunic bine, negociez eficient și caut poziții unde pot conduce echipe, asigura conformitatea și crește ratele de recuperare.

Experience

Work history, roles, and key accomplishments

Current

Collections Process Lead

Current

Capgemini

Aug 2023 - Present (2 years)

Coordinated and monitored collections processes for B2B/B2C clients, ensuring SLA compliance and improving recovery efficiency. Monitored KPI reports (DSO, aging, collection rate) and led process standardization and training initiatives.

SAP Oracle CRM Debt Collection Negotiation KPIs Process Improvement

Consumable Specialist

HCL Romania

Dec 2021 - Aug 2023 (1 year 8 months)

Handled reception, analysis and validation of business orders for Italian clients, resolved customer complaints and supported team leads as backup. Delivered new-joiner training, improved procedures and produced Excel reports and time-and-motion analyses to boost efficiency.

Order Management Customer Support Adobe Photoshop Excel Training Process Improvement Italian Team Coordination

Operator Vanzari

Data Call

Sep 2014 - Aug 2021 (6 years 11 months)

Performed outbound sales and inbound support, coordinated team efforts to meet increasing monthly targets and supported recruitment and training of new hires. Managed back-office tasks, billing communications and payment recovery for clients.