Croitoru Emanuel
@croitoruemanuel
I am a Collections process lead experienced in finance, team coaching and process improvement.
ZimbabweWhat I'm looking for
Sunt un lider orientat spre rezultate, cu experiență semnificativă în coordonarea proceselor de colectare, optimizarea fluxurilor și monitorizarea KPI-urilor (DSO, aging reports, collection rate). Am implementat îmbunătățiri de proces, susțin tranziții eficiente și ofer training și suport operațional pentru echipele mele.
Am background solid în suport back-office, vânzări și relaționare cu clienți B2B/B2C, stăpânesc instrumente precum SAP, Oracle, AS400 și CRM și aplic principii de eficiență (Lean/Kaizen). Comunic bine, negociez eficient și caut poziții unde pot conduce echipe, asigura conformitatea și crește ratele de recuperare.
Experience
Work history, roles, and key accomplishments
Collections Process Lead
Capgemini
Aug 2023 - Present (2 years 11 months)
Coordinated and monitored collections processes for B2B/B2C clients, ensuring SLA compliance and improving recovery efficiency. Monitored KPI reports (DSO, aging, collection rate) and led process standardization and training initiatives.
Consumable Specialist
HCL Romania
Dec 2021 - Aug 2023 (1 year 8 months)
Handled reception, analysis and validation of business orders for Italian clients, resolved customer complaints and supported team leads as backup. Delivered new-joiner training, improved procedures and produced Excel reports and time-and-motion analyses to boost efficiency.
Operator Vanzari
Data Call
Sep 2014 - Aug 2021 (6 years 11 months)
Performed outbound sales and inbound support, coordinated team efforts to meet increasing monthly targets and supported recruitment and training of new hires. Managed back-office tasks, billing communications and payment recovery for clients.
Education
Degrees, certifications, and relevant coursework
Alexandru Ioan Cuza University
History
2018 -
Pursuing undergraduate studies in History at Alexandru Ioan Cuza University in Iași since 2018.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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