As an IT Support Specialist, I provided daily operational support and managed internal ticketing systems to resolve end-user issues.
I troubleshot hardware and software across Windows 10/11 workstations and handled system deployment, configuration, and IT asset management.
I managed user accounts, permissions, and basic directory services using Active Directory.
I also administered FreePBX and Yeastar PABX platforms, and designed simple n8n workflows and rules to reduce manual administrative overhead.
