Cristopher Arias
@cristopherarias
Detail-oriented Content Moderator and customer support professional with data analysis and technical support strengths.
Costa RicaWhat I'm looking for
I’m a motivated and detail-oriented professional with experience in customer service and technical support. I’m proficient in Spanish and English, and I bring a strong Data Entry background in market research and data analysis, with hardware and software knowledge. I also support operations with problem-solving and negotiation skills.
Most recently, I worked as a Content Moderator with Floor support and QA, and I’ve also delivered collections and care/support across customer services roles, including Tier 2 back office support and Internal Excel support. I’ve used tools like Zendesk, Okta, Power BI, and AI-focused PowerBI capabilities, and I focus on reliable quality, clear back-office execution, and smooth customer outcomes. With CCNA and CISCO-IT Essentials training, I’m ready to apply my support + data mindset to help teams perform at their best.
Experience
Work history, roles, and key accomplishments
Performed content moderation and provided floor support with QA checks and junior sales support workflows. Used tools such as Zendesk and Okta to support customer-facing operations.
Handled customer care and support for early and midstage collections, serving as a Tier 2 back-office agent. Supported back-office operations using Excel and Power BI.
Provided L1 customer service during seasonal operations, supporting care and resolution workflows using CRM tools. Delivered reliable support while maintaining a strong focus on detail and accuracy.
Education
Degrees, certifications, and relevant coursework
Colegio Carlos Luis Fallas
Technical Course in Business Computing, Business Computing
2020 - 2021
Completed a technical course in business computing from 2020 to 2021.
Colegio El Carmen De Alajuela
Cisco IT Essentials, Networking / IT Essentials
2020 - 2020
Completed CISCO-IT Essentials in 2020.
Colegio El Carmen De Alajuela
High School Diploma, Secondary Education
2016 - 2018
Completed high school at Colegio El Carmen De Alajuela from 2016 to 2018.
CCNA Achievement
CCNA, CCNA
2017 - 2017
Achieved CCNA in 2017.
English Achievement (B2)
B2, English
2017 - 2017
Achieved English level B2 in 2017.
Availability
Location
Costa RicaAuthorized to work in
Job categories
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