At Quality Customer Care Solutions (MaxbetOnline), I coordinate day-to-day operations, workflows, resources, and cross-departmental requirements. I also develop and implement internal workflows, policies, and procedures, helping maintain an efficient, compliant workplace supporting approximately 100 employees.
At Magic Games AB, I coordinated operations for a 30-person team, monitored KPIs and business targets, and contributed to a 20% increase in profit through operational improvements and customer-focused initiatives. Earlier, at AmRestCoffee (Starbucks), I reduced employee turnover by 15% through coaching and employee development.
