Cristina Mattos John

I've supported HR administration, program coordination, and cross-functional operations for Itaú Unibanco, CTEEP, and Morris County District Schools. My work spans nonprofit, education, and corporate environments, with a focus on helping people, communities, and organizations grow.

At Itaú Unibanco, I coordinated risk-mitigation and process-improvement projects that reduced operational risk exposure by 50%, and I built KPI dashboards and impact reports that supported executive decisions and contributed to a 30% cost reduction. I also led Agile delivery for HR and operational initiatives, including workshops, sprint planning, stakeholder sessions, milestone tracking, and process documentation.

At CTEEP, I designed and documented HR frameworks for role design, workforce planning, and competency analysis while supporting change initiatives that improved operational efficiency by 20%. I'm bilingual in Portuguese and English, Certified ScrumMaster and Lean Six Sigma Green Belt certified, and comfortable handling confidential information with discretion.