Cristina Call

I’m an Ophthalmic Access Assistant who strengthens patient access through referral-tracking, intake/triage, and bilingual scheduling. In my current role at Ochsner Medical Center, I managed an average of 60 physician referrals weekly, coordinating electronic work-queue tasks and phone follow-ups to reduce referral turnaround times by 30%.

I bring high-accuracy, HIPAA-focused data management and a strong customer-service mindset. I oversee intake and triage of 250+ referral requests monthly with 99% data integrity, conduct outreach to schedule 100+ high-priority appointments per week (improving on-time bookings by 20%), and coordinate multi-channel reminders in Spanish and English with a 95% confirmation rate—reducing no-shows by 18%. I also support clinic-wide workflow improvements across multiple locations, using systems like Epic, Revolution, ProLaw, Office 365, and DocuSign, and I’ve operated ophthalmic diagnostic equipment (OCT, auto-refraction, visual fields) with zero safety incidents.