Ana Amarillas

I’m a bilingual medical administrative professional with 10+ years of experience in high-volume ambulatory care and patient access. I focus on inbound/outbound patient communications, appointment scheduling, insurance verification, referrals/prior authorizations, and clinical triage support.

At Loma Linda University Health, I manage high-volume calls for appointment scheduling, rescheduling, reminders, and patient inquiries. I document encounters and route messages in Epic, maintaining accurate demographics, insurance, and consent in line with HIPAA.

I process referrals and prior authorizations end-to-end, coordinating with payers, providers, and patients to expedite care. I also support clinic flow through EMR updates, chart management, and queue monitoring—consistently meeting QA and productivity goals.

Earlier, at National Health Solutions, I handled multi-line call volume, scheduled post-op and routine appointments, verified insurance eligibility, and coordinated incoming/outgoing referrals. I’ve also supported ophthalmology providers as a Medical Assistant, performing intake and testing (including visual fields, acuity, tonometry, and OCT) and documenting results in the EMR.