Cristian User
@cristianuser4
Customer support and virtual assistant focused on sales conversion, retention, and process optimization.
EcuadorWhat I'm looking for
I’m a customer-focused professional and Virtual Assistant who thrives in dynamic, high-performance environments. I’m strategic and results-driven, with a proven ability to persuade and negotiate—turning initially resistant clients into active service users.
In my recent role as a Sales Advisor – Mobile Services (Claro), I assisted customers in selecting mobile plans and services and provided technical guidance on calls, internet, and coverage. I maintained post-sale follow-up to ensure customer satisfaction and improved retention through personalized service.
I’m highly adaptable and learn fast, with a strong focus on process optimization. I bring a solid foundation in digital tools and effective communication, supported by training across marketing and AI-focused platforms.
I’m currently pursuing a Higher Technician in Nursing, strengthening my discipline and attention to detail. I also hold certifications including Google & Facebook ADS, Advanced Excel, Shopify Digital Shop Creator, and ChatGPT advanced Tools—so I can support both customer outcomes and growth initiatives.
Experience
Work history, roles, and key accomplishments
Congress Assistant
VIII International Congress of Health Sciences
Jan 2025 - Present (1 year 4 months)
Provided specialized technical and academic assistance during the international congress and actively collaborated in knowledge-sharing on critical global health trends and challenges.
Sales Advisor - Mobile Services
Ecomóvil Claro
Jan 2025 - Present (1 year 4 months)
Assisted customers in selecting mobile plans and services, providing technical guidance on calls, internet, and coverage. Conducted post-sale follow-up to improve customer satisfaction and retention through personalized service.
Sales Advisor
Ecomóvil
Jan 2025 - Present (1 year 4 months)
Assisted customers in selecting mobile plans and services and provided technical guidance on calls, internet, and coverage. Drove customer satisfaction through post-sale follow-up and improved retention with personalized service.
Sales Advisor - Mobile
Ecomóvil (Claro)
Jan 2025 - Present (1 year 4 months)
Assisted customers in selecting mobile plans and services, providing technical guidance on calls, internet, and coverage. Conducted post-sale follow-up to improve customer satisfaction and retention through personalized support.
Sales Advisor - Claro
Ecomóvil
Jan 2025 - Present (1 year 4 months)
Assisted customers in selecting mobile plans and services, providing technical guidance on calls, internet, and coverage. Conducted post-sale follow-up to improve customer satisfaction and client retention through personalized service.
Health Sciences Congress Attendee
VIII International Congress of Health Sciences
Jan 2025 - Present (1 year 4 months)
Provided specialized technical and academic assistance during the VIII International Congress of Health Sciences. Collaborated in the exchange of knowledge on critical global health trends and challenges.
Sales Advisor – Mobile Services
Ecomóvil
Jan 2025 - Present (1 year 4 months)
Assisted customers in selecting mobile plans and services, providing technical guidance on calls, internet, and coverage. Conducted post-sale follow-ups to improve customer satisfaction and strengthen client retention through personalized service.
Health Sciences Congress Participant
VIII International Congress of Health Sciences
Jan 2025 - Present (1 year 4 months)
Provided specialized technical and academic assistance during an international congress, actively collaborating in the exchange of knowledge on key global health trends and challenges.
Education
Degrees, certifications, and relevant coursework
Instituto Superior Universitario Tecnológico Bolivariano
Higher Technician in Nursing, Nursing
2025 -
Higher Technician in Nursing program (in progress) at Instituto Superior Universitario Tecnológico Bolivariano.
Instituto Superior Universitario Tecnológico Bolivariano
Higher Technician in Nursing, Nursing
2025 -
Pursuing a Higher Technician in Nursing at Instituto Superior Universitario Tecnológico Bolivariano since 2025.
Unidad Educativa Particular Bilingüe Salesiana Cristóbal Colón
High School Diploma, Secondary Education
2011 - 2025
Completed secondary education and earned a High School Diploma at a bilingual school from 2011 to 2025.
Unidad Educativa Particular Bilingüe Salesiana Cristóbal Colón
High School Diploma, General Education
2011 - 2025
Completed high school education and earned a High School Diploma from Unidad Educativa Particular Bilingüe Salesiana Cristóbal Colón.
Tech stack
Software and tools used professionally
Availability
Location
EcuadorAuthorized to work in
Job categories
Skills
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