Zukiswa Hani

Deliver technical support to retail clients across phone, chat, and email, resolving complex POS and SaaS issues for Lightspeed X-Series and R-Series platforms in a fast-paced, global support environment.

Maintain a Global Performance Score of 89/100 and a perfect CSAT of 5/5, consistently ranking among the top performers on the team
Resolve the majority of cases at first contact with an average

Delivered inbound reservations support for travel and airline clients, managing end-to-end booking processes in a fast-paced, customer-facing environment.

Handled high volumes of inbound calls to create, modify, and cancel travel bookings with accuracy and efficiency
Resolved booking discrepancies, fare queries, and schedule changes while maintaining a positive customer experience
Navigated airl

Provided specialist software support for Sage clients, focusing on technical troubleshooting and system configuration for accounting and payroll workflows.

Resolved complex software configuration issues, ensuring continuity of financial operations for business clients
Maintained and updated internal knowledge resources to reflect product changes and recurring issue patterns
Acted as escalation p

Delivered cross-platform technical support for one of the world's largest consumer tech ecosystems, covering Alexa, Fire TV, Kindle, Prime Video, Twitch, and Audible.

Diagnosed and resolved hardware, software, and account-level issues across six distinct product lines in a high-volume environment
Identified and reported recurring product defects to development teams, contributing to knowledge ba

Contributed to a national data collection initiative, conducting structured household interviews across diverse communities including formal suburbs, informal settlements, and farmland areas.

Conducted face-to-face interviews using tablet-based data capture tools, ensuring accuracy and consistency of recorded responses
Navigated assigned areas using GPS mapping to locate sampled households acros

Supported retail operations across merchandising, sales analysis, and office administration in a fast-paced convenience retail environment.

Monitored and maintained stock levels to meet customer demand, drawing up reports to support inventory decisions
Analysed sales performance data to identify bestsellers and maximise revenue potential
Assisted with fortnightly payroll processing and oversaw s

Delivered frontline banking services to Standard Bank customers, handling account transactions and resolving queries in a regulated, high-accuracy environment.
Processed customer deposits, withdrawals, loan payments, and cheque transactions accurately and efficiently
Cross-sold banking products by identifying customer needs and directing them to relevant services
Reconciled cash drawers at end of

Jul 2026

Jul 2026

Jul 2026

Jul 2026

Grade 12 Completed