Cristian Lozano
@cristianlozano
I support LG customers with bilingual technical troubleshooting and service scheduling.
ColombiaWhat I'm looking for
I've supported LG Electronics USA customers through voice, chat, and email, handling product inquiries, troubleshooting, and service scheduling for home appliances.
I communicate in English and Spanish, manage cases from first contact through resolution, document customer interactions, and coordinate with technical, logistics, and scheduling teams to deliver quality service.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Service & Technical Support Agent
Outsourcing S.A.S
Aug 2025 - Jul 2026 (11 months)
Provided bilingual customer service and technical support for LG Electronics USA in digital channels, assisting customers with inquiries, troubleshooting, and service scheduling for home appliances. Managed cases from initial contact to resolution, ensuring a smooth and satisfactory customer experience.
Education
Degrees, certifications, and relevant coursework
SmartOnline
Advanced English Course, English Language
Currently enrolled in the SmartOnline Advanced English Course (C2 level) to enhance English proficiency.
Servicio Nacional de Aprendizaje (SENA)
Technician, Administrative Assistance
Completed an Administrative Assistance Technician program, gaining skills in administrative support and office management.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
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