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Cristian isidro cortes

@cristianisidrocortes

Digital Client Support Specialist at Jireh Web Design Studio resolving technical and billing inquiries in English and Spanish.

United States

Message

At Jireh Web Design Studio, I manage a queue of small-business accounts and serve as their contact for technical support, billing inquiries, and service updates.

I triage client requests, coordinate troubleshooting, and explain technical updates in English and Spanish. I resolve inquiries within target SLA metrics while supporting a 100% project delivery rate.

At Bimbo Bakeries USA, I managed corporate store and distributor relationships and handled cross-border escalations involving account disruptions, supply shortages, and inventory discrepancies.

Earlier, I supported store leaders at Frito-Lay and handled bilingual customer service at Teleperformance, resolving billing and technical issues and documenting customer information in a CRM.

Experience

Work history, roles, and key accomplishments

Current

Digital Client Support Specialist

Current

Jireh Web Design Studio

Jan 2025 - Present (1 year 10 months)

Managed a dedicated queue of small-business accounts, serving as the primary point of contact for technical support, billing inquiries, and service updates. Resolved client inquiries within target SLA metrics, ensuring high satisfaction and a 100% project delivery rate.

Zendesk Salesforce Slack Zoom Google Workspace Microsoft Office VoIP CRM Database Systems Technical Support Billing Support SLA Management Bilingual Support

B2B Account Manager & Sales Support

Bimbo Bakeries USA

May 2023 - Feb 2025 (1 year 9 months)

Managed relationships with corporate store managers and distributors across a high-volume regional account portfolio. Acted as the primary cross-border escalation point to resolve account disruptions, supply chain shortages, and inventory discrepancies.

B2B Account Management Client Relations Escalation Management Data Analysis Inventory Management Cross Selling Retention

Client Relations Representative

Frito-Lay

Mar 2021 - Mar 2023 (2 years)

Partnered directly with store leaders to handle daily product placement inquiries, dispute resolutions, and visual presentation compliance. Monitored real-time data inputs regarding regional product performance to maximize localized inventory availability.

Client Relations Dispute Resolution Data Entry Inventory Management Compliance Remote Work

Bilingual Customer Service Representative

Teleperformance

Feb 2017 - May 2018 (1 year 3 months)

Handled up to 60+ inbound calls daily within a high-volume call center environment, maintaining exceptional Quality Assurance (QA) performance scores. Diagnosed and resolved sensitive account billing errors, technical issues, and general customer inquiries securely in both English and Spanish.

Inbound Calls Call Center Billing Support Technical Support CRM Database Management Quality Assurance Bilingual Support Compliance