Alexis Richards
@alexisrichards
I resolve customer and technical support issues using Salesforce, CRM tools, and multi-system troubleshooting.
United StatesWhat I'm looking for
I've supported customers and retailers for Frito-Lay through ACC Premiere, managing Salesforce cases, account setup, documentation, and service inquiries across Genesis, Excel, Outlook, and Teams.
Across Transcom, Concentrix, and Sitel, I've resolved technical, account, tax, bookkeeping, and QuickBooks inquiries. I research complex issues, document and escalate cases, support 40–60 customers daily, and maintained 96%+ CSAT in remote support.
Experience
Work history, roles, and key accomplishments
Customer Relation Specialist
ACC Premiere
Jan 2026 - Present (10 months)
Provide customer and retailer support for Frito-Lay, addressing product, account, and service inquiries; manage cases and documentation in Salesforce. Assist with retailer account setup and use Genesis, Excel, Outlook, and Teams to manage support activities.
Education
Degrees, certifications, and relevant coursework
Mountain Education
High School Diploma, General Studies
2016 - 2021
Grade: 3.80 CGPA
Earned a High School Diploma from Mountain Education, graduating with a final CGPA of 3.80.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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