CRISTIAN ABARCA VALDERRAMA

Managed accounting for three locations, overseeing all financial and administrative operations to ensure profitability and operational efficiency. Supervised and managed service quality, implementing processes and standards to maintain consistent customer satisfaction and trained teams at all locations.

Led two commercial platforms (retail and business) with 12 sales executives and an operational area, consistently achieving commercial results and service quality objectives. Provided training to executives in comprehensive sales techniques to enhance productivity and quality, maintaining controlled delinquency rates.

Responsible for increasing office profitability, balancing sales executive production, raising investment levels, and fostering customer loyalty while maintaining service quality. Led the team and branch to top-tier results.

Led two commercial and operational platforms, achieving excellent results and balancing executive productivity. Conducted regular client visits to close deals and ensured fundamental service quality in daily operations.

Profited from customer portfolios by acquiring new clients and managing products within the Business Banking segment. Administered portfolio risk through daily monitoring and engaged in commercial negotiations for new investments.

Maximized client portfolio profitability by acquiring new clients and managing products within the Business Banking segment. Administered portfolio risk and engaged in commercial negotiations for new bank investments.

Completed a technical program in banking and finance. Acquired practical skills in financial operations and trade practices.

Completed a program focused on English as a Second Language. Developed proficiency in English communication skills.

Pursued studies to become a Certified Public Accountant. Gained comprehensive knowledge in accounting principles, financial reporting, and auditing.