Open to opportunities

CRISTIAN ABARCA VALDERRAMA

@cristianabarcavalder

Message

Experienced financial manager dedicated to operational excellence and growth.

United States

Message

What I'm looking for

I seek a role in a company that values professional growth, offers a positive work culture, and emphasizes continuous training.

I am a responsible individual with strong leadership qualities, dedicated to achieving goals and fostering a positive work environment. My career has been focused on the financial sector, where I have successfully managed teams and operations to drive profitability and enhance customer satisfaction.

Currently, I own and manage three Fantastic Sams franchise locations, where I oversee all financial and administrative operations. My leadership has led to significant sales increases and improved customer service ratings. Previously, I held various managerial positions at Banco Santander, where I consistently achieved top-tier results and built strong customer loyalty.

Experience

Work history, roles, and key accomplishments

Current

Owner

Current

Fantastic Sams Franchise

Feb 2023 - Present (2 years 4 months)

Managed accounting for three locations, overseeing all financial and administrative operations to ensure profitability and operational efficiency. Supervised and managed service quality, implementing processes and standards to maintain consistent customer satisfaction and trained teams at all locations.

Accounting Financial Management Administration Quality Management Customer Satisfaction Leadership Business Growth

Branch Manager for Retail and Small Business Banking

Banco Santander

Apr 2015 - Present (10 years 2 months)

Led two commercial platforms (retail and business) with 12 sales executives and an operational area, consistently achieving commercial results and service quality objectives. Provided training to executives in comprehensive sales techniques to enhance productivity and quality, maintaining controlled delinquency rates.

Retail Banking Sales Management Quality Sales Training Productivity Delinquency Leadership

Antofagasta Small Business Branch Manager

Banco Santander

Jan 2012 - Present (13 years 5 months)

Responsible for increasing office profitability, balancing sales executive production, raising investment levels, and fostering customer loyalty while maintaining service quality. Led the team and branch to top-tier results.

Investment Management Quality Team Leadership Performance Optimization Financial Analysis

Branch Manager for Retail and Small Business Banking

Banco Santander

Sep 2007 - Present (17 years 9 months)

Led two commercial and operational platforms, achieving excellent results and balancing executive productivity. Conducted regular client visits to close deals and ensured fundamental service quality in daily operations.

Retail Banking Operational Management Sales Productivity Client Relationship Management Closing Quality Team Leadership Performance Metrics

Commercial Executive for Business Banking

Banco Santander

Apr 2004 - Present (21 years 2 months)

Profited from customer portfolios by acquiring new clients and managing products within the Business Banking segment. Administered portfolio risk through daily monitoring and engaged in commercial negotiations for new investments.

Business Banking Portfolio Management Commercial Negotiation Investment Generation Customer Service Relationship Management Financial Products Sales

Business Executive

Scotiabank

Oct 1994 - Present (30 years 8 months)

Maximized client portfolio profitability by acquiring new clients and managing products within the Business Banking segment. Administered portfolio risk and engaged in commercial negotiations for new bank investments.