Cristabel Gonzalez

With over nine years of experience as a technical support professional, I have honed my skills in delivering high-quality IT services and technical assistance. My journey began in help desk support, where I developed a strong foundation in troubleshooting and resolving technical issues efficiently. I pride myself on ensuring a high degree of customer satisfaction, which I believe is paramount in the IT industry.

Currently, I serve as an I.T. Helpdesk Support at Triple S Steel Suppliers, where I manage the installation, configuration, and troubleshooting of MS Office Suite applications tailored to customer preferences. My responsibilities also include routine administration of network hardware and server systems, particularly with MS Active Directory and Office 365. I have a proven track record of coordinating with vendors to minimize downtime and investigating issues through thorough research, ensuring that I provide effective solutions.

In addition to my technical expertise, I possess experience in accounting and billing systems, which has equipped me with a unique perspective on the intersection of IT and business operations. I am eager to bring my skills to Energy Transfer, where I can contribute to the team and continue to grow in my career.