Cris Grafix
@crisgrafix
I deliver compliant customer care and technical support across financial services and telecommunications.
PhilippinesWhat I'm looking for
I've supported card members at American Express, handling US CEN and co-brand card servicing, profile maintenance for KYC, rewards programs, and compliant phone servicing.
Across iQor, Capital One, and Sutherland Global Services, I've handled customer care, technical troubleshooting, sales support, fraud, disputes, collections, and quality call listening. I also bring multimedia arts and graphic design experience.
Experience
Work history, roles, and key accomplishments
Handles US CEN/Co-Brands Card Servicing, card member profile maintenance as part of KYC, and maintains world-class phone servicing. Consults with management on elevated risks and ensures compliance with data privacy and federal regulations.
Handles US CEN/Co-Brands Card Servicing, maintains card member profiles as part of KYC, and provides world-class phone servicing. Consults with management on elevated risks and ensures compliance with data privacy and federal regulations.
Technical Support Specialist
iQor
Jan 2024 - Jan 2025 (1 year)
Assigned as Technical Support Specialist handling inbound and outbound servicing for T-Mobile Account. Provides additional customer-valued services offering upgrades and other telco-related necessities.
Technical Support Specialist
iQor
Jan 2024 - Jan 2025 (1 year)
Assigned as Technical Support Specialist handling inbound and outbound servicing for T-Mobile Account. Provides customer-valued services offering upgrades and other telecommunications-related necessities.
Handles inbound/outbound calls related to US card servicing across different lines of business including Fraud, Disputes, and Collections. Delegated as Team POC ensuring quality service through live call-listening.
Handles inbound and outbound calls related to US card servicing, assigned to different lines of business including Fraud, Disputes, and Collections. Delegated as Team POC ensuring quality service through live call-listening.
Handles inbound and outbound calls related to device troubleshooting. Assigned as Technical Support with sales-related tasks for telecommunication services.
Handles inbound/outbound calls related to device troubleshooting. Assigned as Technical Support with sales-related tasks for telecommunication services.
Multimedia Designer
Self Employed
Jan 2011 - Jan 2015 (4 years)
Provided multimedia arts and graphic design services across different platforms.
Multimedia Artist and Graphic Designer
Self Employed
Jan 2011 - Jan 2015 (4 years)
Provided multimedia arts and graphic design services across different platforms.
Education
Degrees, certifications, and relevant coursework
Trimex Institute of Science and Technology
Undergraduate, Information Technology
2011 - 2012
Undergraduate studies in Information Technology from 2011 to 2012.
Trimex Institute of Science and Technology
Undergraduate, Information Technology
2011 - 2012
Undergraduate studies in Information Technology from 2011 to 2012.
Daraga National High School
High School Diploma, General
Completed the old curriculum in 2006.
Daraga National High School
High School Diploma, General Studies
Completed the old curriculum in 2006.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Skills
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