Open to opportunities

covenant folahan

@covenantfolahan

Virtual Assistant focused on reliable customer support, inbox/calendar management, and efficient administrative operations.

Nigeria

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What I'm looking for

I’m looking for a role where I can manage emails, calendars, customer inquiries, and records with strong organization and communication. I want a supportive team and clear processes where my remote administrative support improves productivity and client satisfaction.

I’m a detail-oriented Virtual Assistant skilled in providing reliable administrative and customer support to businesses and professionals. I manage emails, calendars, customer inquiries, and daily operations to keep workflows smooth and efficient.

Across roles as a Virtual Assistant, Administrative Assistant, and Customer Care Representative, I’ve handled complaint handling and follow-ups, maintained accurate records through data entry, and prepared documents/reports to support daily operations. I’m comfortable multitasking while staying organized and communicating effectively in remote work environments.

I bring practical tool proficiency in Google Workspace, Microsoft Office, CRM platforms (Zoho CRM, HubSpot, Zendesk), and productivity systems like Notion. I’m committed to high-quality support that enhances productivity and client satisfaction, from scheduling meetings to organizing workflows and customer service email follow-up systems.

Experience

Work history, roles, and key accomplishments

Virtual Assistant Travel Planner

Freelance

Jan 2024 - Dec 2024 (11 months)

Coordinated travel schedules, appointments, and events by building structured timelines and daily plans. Provided customer support via email, phone, and chat, managed client records, and resolved booking issues to maintain high satisfaction.

Customer Support Appointment Scheduling Travel Planning Spreadsheet Management