At TrueCommerce, I resolved 200–300 monthly support tickets involving AS2, SFTP, API connectivity, X12 document errors, and trading-partner mapping issues. I traced intermittent failures through message traces, MDN logs, and system metrics to identify causes such as expired certificates, firewall rules, and mapping errors.
I supported integrations connecting Shopify, Magento, WooCommerce, Walmart, Amazon, and eBay through the TrueCommerce platform to customer ERP systems. I also worked with network operations on packet captures and throughput logs to isolate SFTP latency, and provided remediation steps that eliminated document failures for multiple customers.
I queried SQL Server to investigate document status and transaction history, wrote support knowledge-base articles and runbooks, and supported customer onboarding to REST API integrations. Earlier, I worked in banking, medical equipment service, and customer support roles.
